The technological and ICT possibilities for research have greatly increased and improved over the last decades. With this trend, new challenges have appeared as well, both on the national and international levels. The European Open Science Cloud will likely create a landscape in which research infrastructures and e-infrastructures will cooperate more to address end users’ needs in the modern research practise. In this session, we would like to share the experiences of both the GÉANT, NREN and NGI perspective and demonstrate some of the different approaches to learn and serve requirements from end user communities. Presentation 1: “Users’ fear of the future and how to ease it” by Enzo Capone, GÉANT. Presentation 2: “EOSC: From known unknown to known known” by Gergely Sipos, EGI Foundation. Presentation 3: “User-centric service development in the GeRDI project” by Jakob Tendel, DFN.
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